LISTINGS AND CATALOG

Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

You are required to have a minimum of 1 listing to start selling on grocery.wrocery.com.

We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you’ll be asked to include product details such as size, model, colour, etc.

Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog partners across India, you can have attractive images and crisp content developed at unbeatable prices.

Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.

When pricing products on Wrocery Mart, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.

No. Listing of products on grocery.wrocery.com is absolutely free. Wrocery Mart does not charge anything to you for listing your catalog online. You only pay a small commission for what you sell.

ORDER MANAGEMENT AND SHIPPING

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

During registration save the details of your pin code and click on the Continue button. You will be notified via e-mail when your pin code becomes serviceable.

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.

We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged.

RETURNS AND SELLER PROTECTION

Wrocery Mart has set up a Seller Protection Fund (SPF) to protect our sellers against fraudulent activities. You can request for SPF claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.

Yes. When your products are destroyed during transit, you can start a claim under the Seller Protection Fund. The refund depends on the scenario and product.